ISP Supervisor job at Q-Sourcing Limited

About the Organization

Q-Sourcing Servtec, a hallmark of HR excellence in East Africa, stands as the go-to recruitment agency for organizations aiming for growth. As a frontrunner in human capital management, our expertise spans across talent acquisition, training, and outsourcing, catering to the diverse needs of businesses in Uganda, Kenya, Rwanda, Tanzania, and South Sudan. Our solutions don’t just stop at hiring; we dive deep into assessing and developing both people and systems, ensuring organizations harness their full potential in this rapidly evolving work landscape.

For over 17 years, we’ve been the bedrock for countless East African businesses, offering them innovative staffing solutions and providing sustainable employment opportunities across various sectors. Whether it’s head hunting experts in Tanzania, casual management services in Kenya, or expatriate management in Uganda, our commitment to elevating the HR realm remains unwavering.

Job Description

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
On behalf of our client GVA, we are looking for a competent, skilled, and experienced ISP Supervisor to work in Uganda.
Job Purpose: The ISP Supervisor, he or she coordinates and controls customer connection operations (ISP) and after-sales service. In the field, he or she ensures the implementation of the specifications and the rules of the art by the ISP teams as part of the connection and maintenance of customer lines in order to guarantee the construction and operation of customer lines in excellent technical conditions. He or she ensures, in coordination with internal operational teams, other GVA departments, and service providers, that the organization, management method, and performance of technical services are a factor of customer satisfaction.

Duties and Responsibilities

Checks compliance with construction standards for customer lines

Checks the optical quality of the customer lines built
Checks the cleanliness of work inside the customer's home
Monitoring and improvement of ISP performance indicators
Checks the correct completion of the Intervention Reports by the technical teams
Checks the proper use of equipment and tools by the technical teams
Ensures the reporting to its Manager on compliance with construction standards for customer lines by the technical teams
Participate in the acceptance and financial reconciliation of customer connection work
Is proactive to ensure that customer lines are and remain in excellent technical conditions

Checks compliance with safety rules

Ensures that the personnel involved are authorized and sufficiently trained to carry out an intervention at height and near an electrical network.
Ensures compliance with safety standards, GVA's objective being ZERO ACCIDENT
Checks the wearing of PPE by the connection teams.
Checks working conditions along the road: consistency of markings, presence of staff dedicated to slowing down or deviating from the road, compliance with parking rules
Urgently escalates risky situations to his hierarchy and suspends work in the event of non-compliance with safety standards.

Coordinate the resolution of complex customer connection cases:

Obtaining right of way and city council authorizations
Carrying out feasibility studies (survey) for connections for B2B and VIP customers
Coordination of exchanges with the design teams and other GVA departments in the context of non-standard connections
Takes over from the ISP technician teams in communication with dissatisfied customers in the event of difficulties encountered in setting up the connection.

Customer management

Handling of customer complaints during installation and before installation
Has capacity to do site survey for the customer needs
Trouble shooting network issues that can be raised by clients.

Qualification, Experiences and Competencies

Experience + / - 5 years in the supervision or execution of works in the telecommunications sector, infrastructure deployment (water, electricity, etc.), building or civil works
Mastery of technical constraints related to fixed telecommunications networks and fiber optic networks in particular
Higher education such as Engineering School, certificate diploma, University or Technical Diploma (specialization in Telecommunications, Civil Works, or Electricity)
Driver's license
Mastery of IT tools and the office pack
Fluency in English

Expected behaviors:

Getting started and mastering GVA application tools
Rigor, flexibility, creativity
Ability to supervise a team
Writing skills
Exemplary and probity
Customer orientation, and constant search for a job well done
Autonomy, initiative, sense of organization and priorities
Taste for analysis, synthesis and handling of tools
Excellent interpersonal skills, quality of listening and negotiations.
In any place and at all times, convey and have conveyed by GVA employees and our approved partners, a positive image of GVA