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Operations and Sales Manager job at Shell Nakiyanja

About the Organization

Job Description

The role requires a combination of operational expertise, customer service skills, and business acumen to successfully manage the complexities of the gas station's operations and sales.

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Duties and Responsibilities

  • Overseeing daily operations: Ensuring the smooth running of the gas station, including managing staff, compliance with safety and environmental regulations, and maintaining customer satisfaction

  • Inventory management: Monitoring inventory levels, ordering fuel and merchandise, and managing budgets

  • Sales and profitability: Implementing strategies to increase sales and profitability, setting fuel prices according to market conditions, and possibly earning commissions based on sales

  • Customer service: Handling customer inquiries and complaints, ensuring positive customer experiences, and maintaining the station's cleanliness and appearance

  • Staff management: Supervising and training staff, setting employee schedules, and managing the hiring, training, and firing of employees.

PRO CV

Qualification, Experiences and Competencies

  • Leadership: Ability to motivate and guide teams, with a focus on achieving sales targets and operational efficiency

  • Communication: Strong verbal and written communication skills to interact effectively with customers, staff, and suppliers

  • Customer Service: Providing excellent service to ensure customer satisfaction and repeat business

  • Inventory Management: Keeping track of stock levels, ordering supplies, and managing budgets

  • Financial Acumen: Handling cash, managing bank deposits, and preparing financial reports

  • Salesmanship: Understanding customer needs and driving merchandise sales through effective promotions and upselling

  • Problem-Solving: Addressing and resolving issues swiftly to maintain smooth operations

  • Flexibility: Adapting to changing circumstances, such as shift changes or unexpected events

  • Regulatory Compliance: Ensuring adherence to safety, security, and environmental regulations

  • Technical Skills: Operating and troubleshooting equipment like fuel pumps and POS systems


Qualifications:

  • A strong background in operations management, preferably in the oil and gas industry (fuel station),

  • Bachelor’s degree in business administration or a related field

  • Excellent leadership and communication skills


Work Environment:

  • Fast-paced retail environment.

  • Ability to work independently and as part of a team.

  • Willingness to work in shifts

How to Apply

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Applications accepted by email: maximillianambabazi@outlook.com
Subject email: Operations and Sales Manager

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