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Account Manager job at Youth Platform Africa

About the Organization

To enhance the lives of children, youths, the impoverished, and their households, by providing quality education and training that will empower them to fully utilize available resources, ensuring security in survival, fostering improved living standards, and promoting good health through sustainable livelihood programs.

Job Description

The Account Manager will create long-term, trusting relationships with our clients. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

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Duties and Responsibilities

  • Serve as the lead point of contact for all customer account management matters.

  • Build and maintain strong, long-lasting client relationships.

  • Negotiate contracts and close agreements to maximize profits.

  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.

  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.

  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.

  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).

  • Prepare reports on account status.

  • Collaborate with sales team to identify and grow opportunities within territory.

  • Assist with challenging client requests or issue escalations as needed.

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Qualification, Experiences and Competencies

  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role.

  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.

  • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel).

  • Experience delivering client-focused solutions to customer needs.

  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

How to Apply

Applications are accepted on a rolling basis. Candidates are encouraged to send their resume and qualifications to as soon as possible.

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