• Drive and meet sales targets by aggressively building brand awareness, sales drive, and great customer experience.

• Delivers an excellent customer experience at all times, ensuring customer needs are met and exceeded.

• Meets sales goals by training, motivating, mentoring and providing feedback to shop staff.

• Processes customer payments using the shop’s Point of Sale (POS) system. Handles cash register functions and transactions including: sales, correct pricing, and receipting to customers.

• Enforces the use of proper icing techniques throughout the process to maintain the freshness of the fish

• Develops and maintains knowledge of fish products, including new lines and offers, and to share that knowledge with customers and other colleagues in a confident manner.

• Supervises proper handling of fish throughout processing activities to avoid product damage.

• Responsible for all banking functions related to the shop including making bank deposits, filling change requirements.

• Supervises and motivates the shop team to meet sales objectives by training and mentoring staff.

• Contributes business strategies to attract new customers, expand shop traffic, and enhance profitability.

• Ensures compliance with the quality, housekeeping, and food safety management systems

• Develops productive and long-term relationships with customers.

• Performs administrative tasks to support the smooth operation of all shop operations, including the timely submission of all personnel paperwork, preparing and submitting reports.

• Performs quality assurance of fish on a regular basis and ensure proper handling, storage, processing and packing.

• Ensures customer complaints are followed up and that satisfactory solutions are obtained for both the customer and Yalelo.

• Proactively develops and improves processes to service customers.

• Ensures strict compliance with health and safety regulations.

• Builds sustainable relationships of trust through open and interactive communication with customers

• Bears responsibility for the safe-keeping of company assets.

• Prepares detailed reports on buying trends, customer requirements, and sales.

• Ensures inventory levels are maintained and places new orders.

• Ensures that the highest standards of health and safety are considered as a priority throughout all operations in the shop.

• Ensures the shop meets compliance standards with statutory regulations and government policies.

• Conducts regular inspection of premises and equipment like fridges, POS, Generators to ensure safety and functionality.